Shipping and Forwarding Policy
Delivery Methods
We use 02 delivery methods:
Customers buy goods directly at our company and store
Shipping
Estimated lead time for delivery
Normally, after receiving the order information, we will process the order within 24 hours and respond to the information to the customer about payment and delivery.
The delivery time is usually between 3-5 days from the date of closing the order or according to the agreement with the customer when ordering.
However, there are also cases where the delivery lasts longer but only occurs in the following force majeure situations:
– Our staff cannot contact customers by phone, so they cannot deliver.
– The delivery address you provide is incorrect or difficult to find.
– The number of orders has increased dramatically, causing delays in order processing.
– The delivery partner is slower than expected, causing the delivery to be delayed or the delivery partner to be delayed
Regarding shipping fees, we use external shipping services, so the shipping fee will be calculated according to the fees of the shipping units depending on the location and volume of the order, when contacting the customer to confirm the order, we will quote the specific fee to the customer.
Geographical restrictions for delivery
Particularly for provincial customers who want to buy in bulk or wholesalers if they want to buy products, we will ask for forwarding services of shipping companies and fees will be calculated according to the fees of transportation service providers or according to the contract agreement between the 2 parties.
To delineate the responsibilities of traders and logistics service providers for the provision of goods documents in the process of delivery and receipt.
All orders are packed ready before shipping, sealed by MIDATEK.
The carrier will only be responsible for transporting goods according to the principle of “original and original
On the packaging of all orders there is information:
Recipient Information, including: Recipient name, telephone number, and recipient address
Order bill of lading code
To ensure the safety of the goods, MIDATEK will enclose a valid financial invoice or delivery note of the product in the parcel (if any).
Financial invoices or delivery notes are the basis for supporting the complaint handling process such as: determining the market value of goods, ensuring that goods are in valid circulation, etc.
Liability in case of damage to goods due to transportation
Regarding the provision of goods documents during the delivery process.
For goods damaged due to the shipping process, whether the order is shipped by the store itself or by a 3rd party, we will be the party responsible for solving the problem for the customer.
Customers have the right to refuse to receive the product and request to return it according to the regulation of “return and refund”, and if any problems arise, we will work again with the shipping partner to solve the compensation for the order according to the cooperation agreement between the company and the 3rd partner providing shipping services
Note: In case of delay in delivery, we will promptly inform customers and customers can choose between Cancellation or continue to wait for the goods.